Steps for Improvement......

A Little Boy went to a telephone booth which was at the cash counter of a store
and dialed a number…

(The store-owner observed and listened to the conversation)
Boy : Lady, Can you give me the job of cutting your lawn?
Woman : (at the other end of the phone line)I already have someone
to cut my lawn.
Boy : Lady, I will cut your lawn for half the price than the
person who cuts your lawn now.

Woman : I'm very satisfied with the person who is presently cutting
my lawn.

Boy :( with more perseverance)"Lady, I'll even sweep the
floor and the stairs of your house for free.

Woman : No, thank you.
(With a smile on his face, the little boy replaced the receiver. The
store-owner, who was listening to all this, walked over to the boy.)

Store Owner : Son... I like your attitude; I like that positive spirit
and would like to offer you a job.
Boy : No thanks,
Store Owner : But you were really pleading for one.
Boy : No Sir, I was just checking my performance at the job I already
have… I am the one who is working for that lady I was talking to!

For individual this is called… Self Appraisal & for Organizations …Customer
Feed Back.